Real people, rapid response
Village Networks is recognised for its first-class technical support and customer service. The network is fast and reliable. And we have systems that monitor the performance of the network so that we can identify, quickly pinpoint and resolve any problems. Almost every problem can be solved remotely by our technical support team. In the even less likely event there’s a problem with the equipment at your property, one of team will call to put things right.
If you’re struggling with your passwords, email or internet settings – just call. You’ll talk to real people, working for a local company, with a personal interest in happy subscribers!
Is it plugged in and switched on?
Often, problems with internet connections can be solved by taking a few simple steps, without needing expert help. We've compiled a step-by-step self-help guide. In the unlikely event that you have a connection problem, the guide will give you a head start on fixing it, without calling for expert help. See the 'Try this first' page here
If, after following the instructions, you still seem to have a problem, that's the time to contact us. You'll have eliminated some of the possible causes, and we'll be able to get straight to a solution, quickly.
Contact us, by calling 03333 321817, and selecting 'Technical'
Why do we use an 0333 number for support?
Our support system uses locally-based human beings. The number enables us to relay your call to the first available individual on our team, meaning you should always talk to a real person, before you need to leave a message. Please be patient while the system looks for someone who can help you. This can sometimes take a minute or two. Calling an 0333 number costs the same as calling an 01 or 02 number, at your standard network rate.